At the UnitingCare Wesley Adelaide we aim to promote greater openness
regarding the handling of your personal and sensitive information.
As such all records and information management , including the
collection of personal information, is undertaken by UnitingCare Wesley Adelaide following the guidelines set by the ten National
Privacy Principles.
The Privacy Policy
All personal information relating to clients and employees gathered
by UnitingCare Wesley Adelaide, will be collected, maintained, used,
stored and disposed of in accordance with the Privacy Act 1989,
the Privacy Act Amendment 2000, and the ten National Privacy
Principles as set out by the Privacy Commissioner.
The UnitingCare Wesley Adelaide Privacy Policy outlines the ways
in which UnitingCare Wesley Adelaide ensures that the Privacy Principles
are understood and adhered to in daily organisational activities.
UnitingCare Wesley Adelaide’s
Privacy Policy explains our position on handling
personal information. The
policy is available
on the internet, intranet and in the UnitingCare Wesley Adelaide
Policy Manual.
Privacy Officers
A Privacy Officer is responsible for ensuring compliance with
the Privacy Policies and Procedures for every operation or function
of UnitingCare Wesley Adelaide where personal information is collected.
Privacy Officers are required to conduct annual
privacy audits on UnitingCare Wesley
Adelaide’s practices
in order to ensure compliance with Privacy Legislation.
Accessing your information, reporting changes, and lodging a
complaint
Clients and Staff of UnitingCare Wesley
Adelaide can access their personal information,
request a change be made, or report any
privacy breach, by either communicating in person
to an UnitingCare Wesley Adelaide Staff
member or via correspondence to our Senior Privacy
Officer. In both cases the appropriate Privacy
Officer
will investigate and record the request and undertake
any follow up that is required.
The Ten National Privacy Principles:
Collection of personal information by UnitingCare Wesley
Adelaide will be fair, lawful and non-intrusive. A person who
is asked
to disclose personal information, or from whom
personal information is gathered verbally, will be told our
organisation's name, the
purpose of collection, that the person can get
access to their personal information, to whom this information
will be disclosed,
and what happens if the person does not give
the information. UnitingCare Wesley Adelaide will
not collect personal information
unless the information is necessary for one or
more of its functions or activities.
USE AND DISCLOSURE
UnitingCare Wesley Adelaide
will only use or disclose personal information
for the purpose for which it was collected. Exceptions
to this are covered in the UnitingCare Wesley
Adelaide Privacy Policy.
If UnitingCare Wesley
Adelaide uses or discloses personal information
a written note of the use or disclosure will be made.
DATA QUALITY
UnitingCare Wesley Adelaide will take reasonable steps to:
- make sure that the personal information it collects, uses
or discloses is accurate, complete and up-to date;
- protect the personal information it holds from misuse and
from unauthorised access modification or disclosure;
- permanently de-identify personal information if it is no longer
needed for any purpose (including archiving) for which the information
may be used or disclosed.
DATA SECURITY
All UnitingCare Wesley
Adelaide data and personal information will be
classified and secured according to its level
of sensitivity.
classification type.
OPENNESS
UnitingCare Wesley Adelaide
has set out three documents which clearly express
it’s policies on the management
of personal information:
a. UnitingCare Wesley
Adelaide Privacy Policy
b. UnitingCare Wesley
Adelaide Guidelines to the Privacy Policy
c. UnitingCare Wesley
Adelaide Client privacy information brochure
These documents will be accessible
to staff and clients. On request, UnitingCare Wesley
Adelaide will always take reasonable steps to
let a person know, what type of personal information
it holds, for what purposes, and how it collects,
holds, uses
and discloses that information.
ACCESS AND CORRECTION
Wherever it is legally and ethically
possible UnitingCare Wesley Adelaide
will give access to personal information which
the organisation holds about an individual. Where
applicable requests will be
acknowledged in writing and fulfilled in the
most appropriate form within 30 days.
On occasion UnitingCare Wesley
Adelaide may find it necessary to withhold information
that has been requested. In such situations
the individual will been given either:
a) the opportunity of using a mutually agreed intermediary to
review the information; or
b) a reason for the denial of access.
If UnitingCare Wesley
Adelaide charges for providing access to personal
information, those charges:
a) will reflect only the costs involved in collection of the
data; and
b) will not apply to lodging a request for access.
Individuals have the right to have
amended, if necessary, any information that UnitingCare Wesley
Adelaide holds about them.
IDENTIFIERS
When implementing it’s own
identification system UnitingCare Wesley
Adelaide will not adopt, use or disclose an identifier
(number, letters, code) which has been assigned
to a person by
a Commonwealth government 'agency'. Exceptions
include where such a use or disclosure is necessary
to fulfil an obligation
to a government agency.
ANONYMITY
There are situations where UnitingCare Wesley
Adelaide may be able to give people the option
of interacting anonymously, for example
Lifeline Telephone Counselling. However, in some
circumstances we will be unable to provide the
option of anonymity.
TRANSBORDER FLOW OF DATA
UnitingCare Wesley Adelaide will only transfer personal information
to a recipient in a foreign country in circumstances where the
information will have appropriate protection.
SENSITIVE INFORMATION
UnitingCare Wesley Adelaide will not collect sensitive information
unless the individual has consented, it is required by law -
or in other special specified circumstances.
For further information please contact:
The Senior Privacy Officer
UnitingCare Wesley Adelaide Inc.
10 Pitt Street
Adelaide, SA 5001
GPO Box 2534
Ph- 08 82025143
Fax- 08 82118041
enquiries@ucwesleyadelaide.org.au
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